Returns
Consumers have the following right of withdrawal:
Cancellation policy
Right of revocation
You have the right to revoke this Agreement without giving reasons within fourteen days. The time limit for revocation is fourteen days from the day on which you or a third party who is not the shipping company took possession of the merchandise. To exercise your right of revocation you must inform us,
Daniela Rosenhammer
Stadtamhof 5
93059 Regensburg
Telephone+49 941 2902994
info@redfries.com
by means of an unequivocal notice (e.g. a letter sent in the mail, telefax, or email) of your decision to revoke this Agreement. You may use the attached Model withdrawal form for this purpose; however, this is not mandatory. To observe the revocation deadline, it shall be sufficient to send the notice regarding the exercise of the right to revocation before expiration of the revocation deadline.
Consequences of revocation
Upon your revocation of this Agreement, we shall refund all payments received from you including shipping costs (except for any additional costs incurred due to your choice of a shipping method other than the standard, most economical delivery option offered by us) immediately and no later than 14 days after the day we received your notice of revocation of this Agreement. For this refund, we shall use the same payment method used by you in the original transaction, unless expressly agreed upon otherwise; under no circumstances will you incur any fees as a result of this refund.
We can refuse a refund until we have received the returned merchandise or until you have provided proof of return of the merchandise, whichever occurs first.
You must return or hand over the merchandise immediately and in any event no later than within fourteen days from the day on which you informed us, Daniela Rosenhammer, Stadtamhof 5, 93059 Regensburg, Germany of your revocation of this Agreement. The deadline shall be met if you send the merchandise before the expiration of the deadline.
You shall bear the immediate costs for the return of the merchandise.
You shall only be liable to compensate for any loss of value of the merchandise, if this loss of value was due to a handling of the merchandise not necessary for testing the quality, characteristics, and manner of functioning of the merchandise.
End of the information about right of revocation.
